Ds Scholarship

Communications Centre Officer job with EDITH COWAN UNIVERSITY

Business growth and development
$66,813 to $71,161 (HEW 4)
In Progress, Full Time / Part Time Positions Available, JOONDALUP Campus

Abstract

The Call Center is an exciting division of ECU with multiple teams serving future students, current students, and alumni. We are a passionate team and pride ourselves on providing exceptional customer service.

The ECU call center handles a wide range of inquiries through a variety of channels including incoming and outgoing calls, email, online chat and social media.

We currently have vacancies across our future and current student teams in the Call Center:

  • for us future student The team handles inquiries from all prospective students with course advice, guidance on admission requirements and entry pathways, fees and scholarship advice.
  • for us current student The team handles inquiries from all current students and alumni providing advice on enrollment, course advice, system navigation, and student support in general, as well as handling general inquiries from the wider community.

what are you going to do

  • Deliver an exceptional experience in every interaction
  • Ensure that interactions are recorded and inquiries follow up
  • Provide accurate and relevant information in an effective manner
  • Work in a team of up to 15 employees
  • Meet quantitative and qualitative personal/team goals

Main criteria

  • You have a real desire to help students change their lives through higher education
  • Previous experience in customer service
  • Previous experience in a call center environment
  • Experience using multiple inquiry channels (eg social media, chats) and CRM
  • Ability to work on repetitive tasks and motivate
  • Can do positive attitude and enthusiasm
  • Proven track record of working to achieve performance targets
  • Previous higher education experience (desirable)

You will also demonstrate personal traits that align with the University’s values ​​of integrity, respect, rational inquiry, personal excellence and courage.

Please note that ECU is a smoke-free environment.

Benefits and rewards

These positions attract wages $66,813 – $71,161 (HEW 4) per year plus 17% college pension contribution, full time.

The ECU supports the work-life balance of employees. Benefits such as flexible working arrangements can also be negotiated to meet your personal circumstances.

ECU has an award-winning health and wellness program, and a wide range of employee benefits in entertainment, finance, health, travel, and consumer goods and services.

For information on the benefits of working at ECU, please visit our Job Opportunities website.

Call

Interested applicants are welcome to email Kim Dekker (Team Leader, future students) via k.dekker@ecu.edu.au or Trish Medwin (Team Leader, current students) at p.medwin@ecu.edu.au.

How to apply

Please upload your CV with a statement of max 1-2 pages addressing the above key criteria and referring to the attached job description.

final date

Applications are closed Thursday, February 10, 2022 at 11:30 p.m. (AWST).

Please note: Applications will only be accepted from candidates with relevant employment rights for positions.

ECU is a diverse and inclusive workplace that reflects the differences in society. Specific strategies and initiatives have been developed to address the underrepresentation of certain groups. Applications from suitably qualified persons of all backgrounds are encouraged. Aboriginal and Torres Strait Islander residents are strongly encouraged to apply.

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